Software Partner: First Contact
First Contact provide specialist software for companies who run customer contact centres. We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way. We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and returns.
First Contact integrates with all major CRM Applications such as Salesforce and Microsoft Dynamics to provide a single unified Agent Desktop Application. This enables agents and prospects to be guided through a tailored workflow supporting business goals. First Contact has a fully developed SDK for extending the product allowing custom script pages to perform any action imaginable. In addition, a comprehensive Web Services (SOAP) interface allows push/pull of data into the First Contact database. This allows First Contact to consolidate all relevant data sources in one place to ensure the prospect dialogue is complete.
We have been developing bespoke solutions for business over the last 23 years. Our customers include the Public Sector, well known Corporate companies, Not-for-Profit organisations, Higher Education, and the Legal & Finance sectors.
First Contact also supports many telephony systems on the market including VIP VoIP, Intelecom, Skype and X-Lite, as well as Payment Gateway applications including SagePay.
Visit their website for more information www.firstcontactsaas.com